SKILLS
Excellent communicator, problem-solver, dependable, strong leadership skills, hardworking and able to adapt easily to new situations
EXPERIENCE
Senior Operations Analyst
Calea| Mississauga, ON
April 2024 - Present
Key Responsibilities:
- Designed and developed mathematical models to measure employee productivity.
- Automated tasks to help improve department collaboration.
- Created business requirement documents with the stakeholders and UAT testing.
Key Accomplishments:
- Designed and implemented a bonus-for performance model for employees in various departments.
- Automated tasks that assisted HR, Operations, and Facilities.
Operations Analyst
Calea| Mississauga, ON
June 2022 – March 2023
Key Responsibilities:
- Created reports using Excel, VBA, and Power Bi for different end users involving management.
- Designed and implemented Live/streaming datasets reporting for management.
- Implemented and designed a project to change various data sources into SQL databases.
- Assisted HR with payroll and maintained time management systems.
Key Accomplishments:
- Designed and implemented KPI and reporting automation.
- Saved up to 25% in supplies.
Various Positions
Rogers Communications| Mississauga, ON
2018 – May 2022
Key Responsibilities:
- Oversaw Fido and Roger’s flagship store, as well as many locations, exceeding quarterly sales objectives.
- Recognized for training and inspiring the team to accomplish success for the third year in a row.
- Developed a high-volume retail training program that was eventually scaled out across the country.
Key Accomplishments:
- Rogers Quarterly Performance Award: Q2 2020, Q1 2021, Q3 2021
- Managed a project with multi-disciplinary teams that went into production.
Digital Content Manager, (Contract)
Rogers Communications| Toronto, ON
Jul. 2017 - Jun. 2018
Lead Consultant
Investors Group | Toronto, ON
Apr 2015 - Jun 2017
Web Developer, Department of Physics
York University | Toronto, ON
Feb 2013 - Apr 2015
Operations Support
Minacs | Mississauga, ON
2012 - 2013
EDUCATION
Humber College | Graduate Diploma - 2006 – 2008